Support

Questions, problems, feedback — we read everything. Email naleeapp.co@gmail.com and a human will get back to you, usually within one business day. Include the email on your Nalee account if your question is about membership or billing, so we can find you fast.

Common questions

How do I cancel or manage my membership?

• Subscribed on iPhone: your membership is billed by Apple. Manage or cancel it in the app under Profile → Inner Circle → Manage membership, or in your iPhone’s Settings → your name → Subscriptions.
• Subscribed on the web: billing runs through Stripe. In the app, Profile → Inner Circle gives you cancel and payment management, including invoices. Or email us and we’ll handle it.

How do refunds work?

Our refund policy lives at nalee.co/refunds. App Store purchases are refunded by Apple (reportaproblem.apple.com); web purchases by us — just email us.

How do I delete my account?

In the app: Profile → Delete account. It permanently removes your account and synced data (scan history, flags, lists). If you can’t access the app, email naleeapp.co@gmail.comfrom your account email and we’ll do it for you.

A product is missing, or a score looks wrong.

Every report makes the library better. Use the in-app “Report” or “Submit a product” flows (fastest — they attach the product for us), or email a photo of the label and barcode. We review submissions by hand; nothing enters the library unverified.

Something looks broken.

Tell us what you tapped, what you expected, and what happened instead — a screenshot helps enormously. Email a bug reportand we’ll dig in.

Privacy & data

We don’t sell your data and we don’t run ads. The full details are in our Privacy Policy; the rules of the road are in the Terms of Service. Privacy-specific questions go to naleeapp.co@gmail.com.